Terms of Service

Last updated: July 15, 2026

These Terms of Service ("Terms") are an agreement between you and Lone Tree Ventures LLC, a California limited liability company, doing business as PermitPipeline ("PermitPipeline," "we," "us," or "the Service"). By subscribing to or using the Service, you agree to these Terms. If you don't agree, don't use the Service. You must be at least 18 years old. If you use the Service on behalf of a company, you represent that you have authority to bind that company to these Terms. The Service is offered solely for business and professional use, not for personal, family, or household purposes.

1. What the Service does

PermitPipeline delivers curated lead data about construction projects filed with public city building departments in supported markets — currently New York City, Chicago, San Francisco, and Miami-Dade. We collect publicly available permit filings, score them for quality, and deliver them to subscribers via email and dashboard. Supported markets may change over time.

2. Public subscriptions and billing

• Public plans are offered on monthly or annual cadence; the price and cadence shown at checkout govern your subscription.
• Public subscriptions include a 14-day free trial. A payment method is required to begin the trial. You will not be charged during the trial. Cancel before the trial ends to avoid charges.
• Unless canceled before the trial ends, the subscription will automatically convert to the selected paid plan and your card will be charged on the selected cadence until you cancel.
• The plan, billing cadence, price, included seats, included cities, and add-ons displayed at checkout and in your order confirmation govern your subscription. Plans are the same for general contractors and subcontractors. Optional add-ons include additional cities and, for Team plans, additional seats, at the prices shown at checkout. Taxes may apply. We may adjust pricing with 30 days' notice to existing subscribers; subscribers on an earlier or grandfathered plan keep the price shown at their signup until we give 30 days' notice of a change.
• All payments are processed by Stripe. We do not store your card details.
• We will send a reminder email approximately three days before your first post-trial charge. For annual subscriptions, we will also send a renewal reminder before each annual renewal. You are responsible for canceling before your trial ends if you do not wish to be charged.

2.5. Private beta access

• PermitPipeline may separately offer invite-only beta access to selected users for testing and feedback. Beta access is by invitation only and not available through the public website.
• Beta access may be free, time-limited (typically 30 days), and is granted only after manual review and approval. Beta is provided "as is" with no service-level commitments.
• We may modify, suspend, or revoke beta access at any time without notice. Beta access does not entitle you to any paid plan; converting to a paid plan after beta requires starting a separate subscription.

2.6. Team accounts and seats

A Team plan has one account owner, who is responsible for billing and for managing members. The Team plan includes two seats; the owner may add seats for the price shown at checkout. The owner may invite or remove members at any time. Members of a Team share one workspace: saved searches, saved projects, notes, and activity created by any member are visible to every member of that Team, and remain with the Team account if a member leaves. The owner is responsible for their members' use of the Service and for ensuring members comply with these Terms. Removing a member ends that member's access to the Team workspace immediately. Reducing the number of seats removes the corresponding member access.

2.7. Add-ons and proration

Additional markets and additional seats are billed as recurring add-ons on the same cadence as your plan. Adding an add-on mid-cycle is prorated for the remainder of the current period. Removing an add-on takes effect at the end of the current billing period; we do not provide prorated refunds for removals.

2.8. Contact Finder and lookup credits

Certain plans include a monthly allotment of contact lookups through our Contact Finder feature. A "lookup" reveals likely contact details for a party associated with a project. Included monthly lookups reset each billing month and do not roll over. You may also purchase additional lookup credits in prepaid bundles; purchased credits do not expire. A lookup credit is consumed only when a lookup returns a usable result; lookups that return no usable result are not charged. A "usable result" means a lookup that returns contact details matched to the party you searched. Purchased lookup credits remain available while you have an active paid subscription; on cancellation, unused purchased credits are retained with your account and become available again if you resubscribe, unless we discontinue Contact Finder, in which case unused purchased credits are refunded on a pro-rata basis. Credits are not transferable and not redeemable for cash. Contact details are sourced from licensed third-party and public records, are provided on an "as is, likely" basis, and are not guaranteed to be accurate, current, or complete. You are responsible for verifying any contact before use and for complying with all applicable laws (including the TCPA, CAN-SPAM, and state do-not-call rules) when contacting anyone. Do not use contact data for any purpose covered by the Fair Credit Reporting Act, such as tenant, employment, or credit screening.

3. Cancellation and refunds

• You can cancel anytime from your account page. No phone calls, no retention specialists.
• Cancellation takes effect at the end of your current billing period. You keep access until then.
• We do not provide prorated refunds. On cancellation you keep access through the end of your current billing period.
• On downgrade or cancellation of a Team plan, the shared workspace and any data created by members collapses to the account owner; individual members lose access at the end of the current billing period. Downgrading a plan may reduce the features, markets, saved searches, or lookups available to you going forward. We do not provide prorated refunds on downgrade.
• If you believe you were charged in error, email [email protected] and we'll review it.

3.1. 30-Day Money-Back Guarantee

If you request a refund within 30 days of your first paid charge (i.e., after your 14-day free trial converts to a paid plan), we will refund that first paid charge in full — for annual subscribers, this means the full annual amount. To request it, email [email protected] with the subject line "30-day refund." Refunds are processed within 7 business days. One refund per customer. The guarantee does not apply to add-ons (additional cities, additional seats, or purchased Contact Finder credits) and does not apply to previously refunded accounts. This guarantee is offered in lieu of, and not in addition to, any other refund right.

4. About the data

• Lead data originates from public city building department records in supported markets, including (but not limited to) NYC DOB NOW, Chicago Building Permits Open Data, San Francisco DBI permit records, and Miami-Dade Regulatory and Economic Resources permit feeds. We do not guarantee accuracy of the underlying city data.
• We grade and filter leads, but grading is a signal, not a guarantee. A high-graded lead may not convert to a job.
• We do not make any representations about the likelihood that contacting a property owner will result in a contract or sale.

5. Acceptable use

You agree not to:

• Resell, sublicense, or redistribute our lead data without written permission.
• Scrape, copy, or re-host the Service's output for a competing product.
• Use the data to harass, stalk, or unlawfully contact any person.
• Violate any applicable law, including TCPA, CAN-SPAM, or local licensing rules, when using the data to contact prospects.
• Use contact data obtained through the Service for purposes covered by the Fair Credit Reporting Act (tenant, employment, or credit screening). Where we flag a phone number as being on a do-not-call list, you are responsible for honoring that status.
• Share, sell, or transfer login credentials, magic links, or seats, or allow more than one person to use a single seat.
• Access the Service through bots or automated means except a documented API we authorize.
• Circumvent rate limits, export limits, lookup quotas, or feature gates.
• Reverse engineer or attempt to derive the source code or scoring model.
• Bulk-extract data beyond permitted exports, or use the Service's output to build or train a competing dataset or model.
• Introduce malware or otherwise disrupt the Service.

We reserve the right to terminate accounts that violate this section, without refund.

5.5. Indemnification by You

You agree to indemnify and hold harmless PermitPipeline, Lone Tree Ventures LLC, and its owners and affiliates from any claim, damage, fine, or expense (including reasonable attorneys' fees) arising from: your content; the conduct of your Team members; your breach of these Terms; your outreach to prospects or other use or redistribution of the Service's data; your violation of the TCPA, CAN-SPAM, state do-not-call rules, the Fair Credit Reporting Act, or local contractor licensing rules; or infringement caused by material you provide. We will give you prompt notice of the claim, may control its defense and settlement, and you will cooperate reasonably; we will not settle a claim imposing a non-monetary obligation on you without your consent.

5.6. Trials, verification, and abuse prevention

Free trials are for bona fide evaluation by a construction-related business. We allow one free trial per person or company unless we approve otherwise. We may place an account under review and request business or license verification. We may decline, suspend, or cancel a trial or account — without charge — where we suspect fraud, abuse, circumvention, or a security risk. You may not create alternate accounts or identities to evade restrictions, and you may not share logins or use a single seat for more than one person.

6. No professional advice

Nothing in the Service is legal, financial, or construction advice. Any action you take based on our data is your responsibility.

7. Availability

We aim to deliver the daily digest every morning, but we do not guarantee uptime. Delivery may be delayed or interrupted due to issues with source data, our infrastructure, or third-party services. We are not liable for delays or outages.

7.5. Disclaimer of warranties

The Service is provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty as to the accuracy, completeness, or timeliness of data; the availability of any project, bid, or contract; the accuracy of any contact identity or the timing of outreach; or any particular business result or revenue. Grading is a signal, not a guarantee. Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

8. Intellectual property

The PermitPipeline name, software, scoring model, and curated outputs are our property. The underlying raw permit data is public. Your subscription grants you a non-exclusive, non-transferable right to use the Service for your own business purposes.

You retain ownership of the content you enter into the Service, such as notes, saved searches, pipeline stages, and contacts you add. You grant PermitPipeline a limited, non-exclusive license to host, process, reproduce, and display that content as necessary to provide, secure, and improve the Service. We may use aggregated or de-identified usage information to operate and improve the Service, provided it does not reasonably identify you or your company. If you send us feedback or suggestions, we may use them without restriction or compensation.

9. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability for all claims arising from or relating to the Service is limited to the amount you paid us in the 12 months preceding the claim, or, for free-trial or beta users, US $100. This cap is aggregate across all claims, not per claim, and applies regardless of the theory of liability; charges for add-ons and lookup credits count toward the amounts you paid. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities. Nothing in these Terms limits liability that cannot lawfully be limited.

10. Termination

We may terminate or suspend your account if you violate these Terms. You may cancel anytime. On termination, your right to use the Service ends immediately.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify subscribers by email at least 30 days in advance. Continued use of the Service after changes take effect means you accept the new Terms.

12. Dispute Resolution; Arbitration; Class-Action Waiver

Please read this section carefully — it affects your legal rights.

• (a) Informal resolution first. Before filing any claim, you agree to contact us at [email protected] with a written description of the dispute and a proposed resolution. We will attempt to resolve the dispute informally within 30 days.
• (b) Binding arbitration. If the dispute is not resolved within 30 days, any claim arising from or relating to these Terms or the Service shall be resolved by binding, individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration shall be conducted in San Francisco, California, or by videoconference at your election. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.
• (c) Class-action waiver. You and PermitPipeline agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, representative, consolidated, or private-attorney-general action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
• (d) Exceptions. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights.
• (e) 30-day opt-out. You may opt out of this arbitration agreement by sending written notice to [email protected] with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out will not affect any other provision of these Terms.
• (f) Public injunctive relief. Nothing in this Section waives any right to seek public injunctive relief where such a waiver is prohibited by applicable law. If a court finds the waiver of such relief unenforceable, that claim will be severed and heard in a court of competent jurisdiction while the remaining claims proceed in arbitration.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. Subject to Section 12 (Arbitration), any dispute not subject to arbitration will be resolved in the state or federal courts located in San Francisco County, California.

14. Contact

Questions about these Terms? Email [email protected]. Legal notices: Lone Tree Ventures LLC, 490 Post St Ste 500 PMB 2054, San Francisco, CA 94102, [email protected].

15. General

• Taxes. Prices exclude taxes; you are responsible for applicable sales, use, or similar taxes.
• Failed payments. If a charge fails, we may retry and may suspend access until payment succeeds.
• Electronic communications. You consent to receive notices and disclosures electronically.
• Third-party services. The Service may link to or rely on third-party services governed by their own terms; we are not responsible for them.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Waiver; severability. A failure to enforce a provision is not a waiver; if a provision is unenforceable, the rest remains in effect.
• Entire agreement; order of precedence. These Terms and the checkout/order confirmation are the entire agreement between you and us regarding the Service; if they conflict, the checkout/order confirmation controls for plan, price, cadence, seats, cities, and add-ons.
• Survival. Sections on fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and arbitration survive termination.
• No third-party beneficiaries.
• Export and sanctions. You represent you are not barred from receiving the Service under applicable export-control or sanctions laws.
• Data after termination. After termination, you may request an export of your content within 30 days; after that we may delete it, subject to our retention practices and the Privacy Policy.