Terms of Service
Last updated: May 4, 2026
These Terms of Service ("Terms") govern your use of PermitPipeline ("we," "us," "the Service"). By subscribing to or using the Service, you agree to these Terms. If you don't agree, don't use the Service.
These Terms contain a binding individual arbitration agreement and a class-action waiver in Section 12. By subscribing, you agree to resolve disputes by individual arbitration and waive your right to a jury trial or to participate in any class action — unless you opt out within 30 days as described in Section 12(e).
Lead data is sourced from public city databases (e.g., NYC Department of Buildings, Chicago Data Portal, San Francisco DBI, Miami-Dade RER). Owner identity, where shown, is enriched from public county assessor records and may lag actual deed transfers by 6-12 months. Data may be delayed, incomplete, revised, or reflect withdrawn projects. Grading is a signal, not a guarantee of job award. You are responsible for verifying all data before taking action.
1. What the Service does
PermitPipeline delivers curated lead data about construction projects filed with public city building departments in supported markets — currently New York City, Chicago, San Francisco, and Miami-Dade. We collect publicly available permit filings, score them for quality, and deliver them to subscribers via email and dashboard. Supported markets may change over time.
2. Public subscriptions and billing
- Public plans are offered on monthly or annual cadence; the price and cadence shown at checkout govern your subscription.
- Public subscriptions include a 14-day free trial. A payment method is required to begin the trial. You will not be charged during the trial. Cancel before the trial ends to avoid charges.
- Unless canceled before the trial ends, the subscription will automatically convert to the selected paid plan and your card will be charged on the selected cadence until you cancel.
- Pricing as of the date above — GC Basic $149/mo ($1,490/yr), GC Pro $399/mo ($3,990/yr), Sub Basic $99/mo ($990/yr), Sub Pro $249/mo ($2,490/yr). We may adjust pricing with 30 days' notice to existing subscribers.
- All payments are processed by Stripe. We do not store your card details.
2.5. Private beta access
- PermitPipeline may separately offer invite-only beta access to selected users for testing and feedback. Beta access is by invitation only and not available through the public website.
- Beta access may be free, time-limited (typically 30 days), and is granted only after manual review and approval. Beta is provided "as is" with no service-level commitments.
- We may modify, suspend, or revoke beta access at any time without notice. Beta access does not entitle you to any paid plan; converting to a paid plan after beta requires starting a separate subscription.
3. Cancellation and refunds
- You can cancel anytime from your account page. No phone calls, no retention specialists.
- Cancellation takes effect at the end of your current billing period. You keep access until then.
- We do not provide prorated refunds. On cancellation you keep access through the end of your current billing period.
- If you believe you were charged in error, email [email protected] and we'll review it.
4. About the data
- Lead data originates from public city building department records in supported markets, including (but not limited to) NYC DOB NOW, Chicago Building Permits Open Data, San Francisco DBI permit records, and Miami-Dade Regulatory and Economic Resources permit feeds. We do not guarantee accuracy of the underlying city data.
- We grade and filter leads, but grading is a signal, not a guarantee. A high-graded lead may not convert to a job.
- We do not make any representations about the likelihood that contacting a property owner will result in a contract or sale.
5. Acceptable use
You agree not to:
- Resell, sublicense, or redistribute our lead data without written permission.
- Scrape, copy, or re-host the Service's output for a competing product.
- Use the data to harass, stalk, or unlawfully contact any person.
- Violate any applicable law, including TCPA, CAN-SPAM, or local licensing rules, when using the data to contact prospects.
We reserve the right to terminate accounts that violate this section, without refund.
5.5. Indemnification by You
You agree to indemnify and hold harmless PermitPipeline, its owners, and affiliates from any claim, damage, fine, or expense (including reasonable attorneys' fees) arising from your outreach to prospects, your use of the Service's data, or your violation of TCPA, CAN-SPAM, state do-not-call rules, or local contractor licensing rules.
6. No professional advice
Nothing in the Service is legal, financial, or construction advice. Any action you take based on our data is your responsibility.
7. Availability
We aim to deliver the daily digest every morning, but we do not guarantee uptime. Delivery may be delayed or interrupted due to issues with source data, our infrastructure, or third-party services. We are not liable for delays or outages.
8. Intellectual property
The PermitPipeline name, software, scoring model, and curated outputs are our property. The underlying raw permit data is public. Your subscription grants you a non-exclusive, non-transferable right to use the Service for your own business purposes.
9. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.
10. Termination
We may terminate or suspend your account if you violate these Terms. You may cancel anytime. On termination, your right to use the Service ends immediately.
11. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify subscribers by email at least 30 days in advance. Continued use of the Service after changes take effect means you accept the new Terms.
12. Dispute Resolution; Arbitration; Class-Action Waiver
Please read this section carefully — it affects your legal rights.
- (a) Informal resolution first. Before filing any claim, you agree to contact us at [email protected] with a written description of the dispute and a proposed resolution. We will attempt to resolve the dispute informally within 30 days.
- (b) Binding arbitration. If the dispute is not resolved within 30 days, any claim arising from or relating to these Terms or the Service shall be resolved by binding, individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration shall be conducted in San Francisco, California, or by videoconference at your election. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.
- (c) Class-action waiver. You and PermitPipeline agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, representative, consolidated, or private-attorney-general action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
- (d) Exceptions. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights.
- (e) 30-day opt-out. You may opt out of this arbitration agreement by sending written notice to [email protected] with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out will not affect any other provision of these Terms.
13. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. Subject to Section 12 (Arbitration), any dispute not subject to arbitration will be resolved in the state or federal courts located in San Francisco County, California.
14. Contact
Questions about these Terms? Email [email protected].